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Help

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

- LeMoon's products are not sutiable for use by teenagers under the age of 15


- Due to the nature of the custom-made product, it it not possible to cancel the order after the payment is completed


- PAYMENT INFO
Korean account / EXIMBAY(Credit card)
(PayPal is impossible)

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 60 - 90 days

    • Preparation time : within 70 day

      (on business day basis. The time period may change due to sales volume or the circumstances of the clone)



Returns & Exchanges

- You mus apply for and shipo the initial defective of damaged exchange within 7days of completion of delivery


- Damages caused by the buyer's mistake cannot be exchanged


- Hand-made products may have a different object for each replication, such as skin color and mold shape


- The following are not defective

    a slight bump in the face

    blisters, dust, stains, and uneven finishes in areas other than the facial area

    magenetic / plate dislocation, bond marks

    gate mark

    putting line


Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.